Policies

 
 

These policies apply to cabin and tent cabin rentals. For campground policies, please visit recreation.gov/rules-reservation-policies

All deposits are non-refundable. More details below but we want to get that out of the way. No refunds on deposits. Once you allow your card to be charged that money falls under the category of “Deposits” which bestows to it the defining characteristic of being “ Non-refundable”.

Reservation total includes a 10% Alpine County hotel tax and a 4% US Forest Service fee

For reservations made more than 7 days out, a 15% deposit is due at the time of booking.

For reservations made inside of 7 days, 100% of the reservation total is due at the time of booking.

Maximum occupancies are strict and enforced. Parties arriving with additional people will require additional cabins or external lodging not provided by Lake Alpine Lodge. Children count as people.

The card used to make the initial deposit will be used to charge for the remainder 7 days before your arrival. If you would like to use a different card, please call us to change the card. Please make sure ALL contact info is accurate. If your card is unable to be charged for the remainder and we cannot contact you, your reservation will be cancelled. The initial deposit will not be refunded.

There is no pet fee when staying in a tent cabin.

Please call to make arrangements for ETAs later than 9pm. We do not staff a 24 hour front desk.

Smoking is not permitted in or within 20 feet of any building in our facility. If smoking occurs in a cabin, a $250 cleaning fee will be applied to the card on file.

All maximum occupancies (6 for Red Fir) are firm. “Piling in” to our cabins, as well as having guests sleep in vehicles or tents outside, is prohibited. Lake Alpine Lodge is not responsible for expenses or difficulties incurred by parties arriving with additional guests. Children count as people.

CSA Travel Protection Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. Separate terms and conditions apply, read your Description of Coverage/Policy carefully and contact CSA at (866) 999-4018 with coverage questions. Please click here to get started. A link is also provided in your reservation confirmation email.

Lake Alpine Lodge does not process refunds for guest initiated cancellations or early departures FOR ANY REASON. Deposits will not be applied to reservation modifications.

If a complete Lake Alpine Lodge closure necessitates a cancellation, 85% of the deposit will be refunded. 15% of the deposit will be held to cover transaction and software fees.

Our season is remarkably short, cabins are open on average 100 days per year. Our remote location is not conducive to last minute bookings and walk-ins, as a city hotel is capable of. It is extremely difficult, if not impossible, for us to fill cancellation vacancies on short notice. There are many risks and ambiguous circumstances associated with booking a high altitude vacation in California. Make sure you are comfortable with all of them before booking a cabin.

A non-inclusive list of situations where we do not process refunds:

  • Smoke/Poor AQI

  • Road closures affecting the shortest route for your travel

  • Medical emergencies and/or deaths in the family

  • Weather

  • Smoke

  • Change of plans of people camping, or anything else to do with campgrounds

  • Pandemics

  • Smook. Oops I mean smoke. But also smook. No refunds for smook.

  • Wildfires

  • UFO landings

  • Complete societal collapse

A complete and exhaustive list of situations where we do process refunds:

  • Lake Alpine Lodge is completely unable to open and inaccessible to the public.

  • Literally nothing else.

If you have an issue with our strict cancellation policy, please purchase travel insurance, or do not book a cabin. By booking a cabin and providing deposits, you are agreeing to our very rigid policy. All requests for refunds will be directed here.

Pet fee is $60 for up to two pets for the entire stay, $30 for each additional pet. Pet beds should be used as pets are not be allowed on furniture. If extensive cleaning is needed to remove pet hair from furniture, bedding, etc., a $100 cleaning fee will be applied to the credit card on file. Management reserves the right to apply the pet fee, and if appropriate the supplemental cleaning fee, to the credit card on file if it is discovered a pet was in the cabin without notifying our staff. Exotic pets are not permitted.

Any damage, intentional or accidental, to the facilities used by guests, including but not limited to: structural and cosmetic features, furniture, cookware, fireplaces, fixtures, bedding, towels, etc. are the responsibility of the guest. Any damages noticed by the guest upon check in should be brought to the attention of management.